Terms of Service

Backstage X ("Backstage", the "Service") is an event coordination and touring management platform operated by Xian Management LLC ("we", "us", "our"). These Terms of Service (the "Terms") are a binding agreement between you and Xian Management LLC governing your access to and use of the Service, including our website, web application, mobile applications, and related tools such as the Backstage AI Assistant.

By creating an account, accepting an invitation to an event or tour, or otherwise using the Service, you agree to these Terms and to our Privacy & Cookie Policy. If you use the Service on behalf of a company or organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

You must be at least 16 years old to use the Service, and at least 18 years old (or the age of majority in your jurisdiction) to enter into offers, contracts, or payment transactions through the Service.

You are responsible for the accuracy of the information on your account, for maintaining the confidentiality of your login credentials, and for all activity that occurs under your account. Notify us promptly at support@backstagex.app if you suspect unauthorized use of your account.

The Service is offered on free trial, free, and paid subscription tiers (currently Basic, Pro, and Unlimited, plus Enterprise by agreement). Features and limits for each tier are described in the app and on our pricing page and may evolve over time.

• Trials. New accounts may receive a free trial (currently 14 days) with full access. When a trial ends without an active subscription, the account steps down to a limited free tier; your data is retained per our Privacy Policy.
• Billing & renewal. Paid subscriptions are billed in advance on a monthly or annual basis through our payment providers and renew automatically until cancelled. Card details are handled by the payment provider and never stored on our servers.
• Cancellation. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• Price changes. We may change prices with at least 30 days' notice; changes apply from your next renewal.
• Promotions. Promotional, pilot, and discounted pricing (including introductory or partner offers) are as described at the time of the offer, may be time-limited, and may convert to standard pricing when the promotional period ends.
• Invited collaborators. People you invite to an event or tour may receive free, event-scoped access. Inactive invited accounts may be removed after extended inactivity (currently six months).

If you download the app from the Apple App Store or Google Play, any purchase made inside the mobile app is processed under the applicable store's payment terms; subscriptions purchased on the web are managed on the web.

You retain ownership of the content you and your team submit to the Service — events, documents, itineraries, guest lists, financial records, messages, media, and similar materials ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to operate, secure, and improve the Service.

You are responsible for Your Content, including having the necessary rights and consents to upload it. In particular, when you add other people's personal information (for example, guest lists, crew details, or contacts), you confirm you are entitled to share it with your event collaborators through the Service.

The Service includes collaboration features: content you attach to an event or tour is visible to the collaborators you or your team authorize, according to the roles and permissions you configure.

The Service lets you create, send, respond to, and electronically sign offers, holds, and related documents. By using these features you consent to transact electronically and agree that electronic signatures and records exchanged through the Service may be legally binding, to the extent permitted by applicable law (including the U.S. ESIGN Act and similar laws).

We provide the tooling only: we are not a party to any offer, contract, or settlement between you and other users or third parties, and we are not responsible for the performance, legality, or enforceability of agreements you enter into through the Service. Obtain your own legal advice for your contracts.

The Backstage AI Assistant can help create and update events, draft communications, and process uploaded documents. AI output can be inaccurate or incomplete. You are responsible for reviewing AI-generated content — including dates, financial figures, and communications sent to third parties — before relying on or sending it. Do not use the AI Assistant to generate unlawful or harmful content.

You agree not to:

• Use the Service for unlawful purposes or in violation of others' rights (including privacy and intellectual-property rights);
• Upload malicious code, attempt to probe or breach our security, or interfere with the Service's operation;
• Access other users' data without authorization, or misuse public links (guest lists, itineraries, holds, offers) beyond their intended purpose;
• Harass or abuse other users, or submit content that is defamatory, discriminatory, or otherwise objectionable;
• Scrape, resell, or sublicense the Service, or use it to build a competing product;
• Send spam or unsolicited communications through the Service's messaging or email features.

You can report objectionable content or behavior from within the app (report/block controls in messaging) or by emailing support@backstagex.app. We may remove content or suspend accounts that violate these Terms.

The Service — including its software, design, logos, and content we provide — is owned by Xian Management LLC or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. No rights are granted except as expressly set out here. Feedback you send us may be used to improve the Service without obligation to you.

The Service integrates with third-party services (for example payment processors, email delivery, and calendar tools). Your use of those services is governed by their own terms, and we are not responsible for third-party services.

You may stop using the Service and delete your account at any time from your account settings; deletion is handled as described in our Privacy Policy. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will give reasonable notice and an opportunity to export Your Content where practicable). Sections that by their nature should survive termination (including 4, 5, 8, and 11–14) survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA WILL NEVER BE LOST — KEEP INDEPENDENT COPIES OF CRITICAL DOCUMENTS (CONTRACTS, SETTLEMENTS, RIDERS) OUTSIDE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XIAN MANAGEMENT LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES (INCLUDING CANCELLED OR MISMANAGED EVENTS), ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD AND (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

You will indemnify and hold harmless Xian Management LLC and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

When you use our iOS app downloaded from the Apple App Store, the following also applies:

• These Terms are between you and Xian Management LLC only — not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app. In case of the app's failure to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, or consumer protection claims, or any third-party claim that the app infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Florida, except where the law of your country of residence mandatorily applies. Nothing in these Terms limits any non-waivable consumer rights you may have under local law.

We may update these Terms from time to time. For material changes, we will notify you by email or a prominent notice in the app before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.